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Return Policy

RETURN & EXCHANGE POLICY

All sales are final and non-refundable due to our productsare mainly custom-made. However, we will happily accept exchanges of anydamaged items or wrong delivery caused by us within 5 days (Hong Kongcustomers) or 10 days (Overseas customers) upon receipt.

Forexchange or wrong deliveries, please send us an email at a.simplethought@outlook.com and provide the following details:

1) Your Name

2) Order Number(s)

3) Product Description(s)

4) Reason(s) for Return

We will re-send your order within 3-5 business days.

When the item is returned, shipping costs will berefunded via PayMe or bank transfer for Hong Kong customers. Countries otherthan Hong Kong will be received store credit.